We help build the bonds
that drive business

We help build the bonds
that drive business

At B2C Connections, we’re more than a service provider—we’re a partner in creating meaningful relationships. By blending technology with the human touch, we help businesses build trust, loyalty, and lasting connections with their customers and teams.
At B2C Connections, we’re more than a service provider—we’re a partner in creating meaningful relationships. By blending technology with the human touch, we help businesses build trust, loyalty, and lasting connections with their customers and teams.

Connection at the core

Connection at the core

Established in Florida, our mission is to help businesses build lasting relationships with their customers through authentic, human-centric support. With over two decades of leadership experience in BPO and remote work, we’ve built a global network of talent from the Philippines and Colombia—uniting people, businesses, and technologies to make every interaction meaningful
Florida
Colombia
Philippines

Mission

Mission

Nurture lasting customer connections through dependable, high-quality virtual assistant services and heartfelt, top-tier assistance that builds trust and loyalty, enabling businesses to operate efficiently and confidently achieve their goals.

Vision

Vision

Champion a future where innovation is driven by human-led processes, becoming a trusted global partner renowned for creating meaningful customer interactions that leave lasting impressions and demonstrating unwavering dedication to client success.
Champion a future where innovation is driven by human-led processes, becoming a trusted global partner renowned for creating meaningful customer interactions that leave lasting impressions and demonstrating unwavering dedication to client success.

Values

Values

At B2C Connections, our values shape every interaction and decision we make. They guide how we serve our clients, support our teams, and build connections that matter. Rooted in empathy and innovation, our values ensure that every service we provide fosters trust, excellence, and lasting relationships.
At B2C Connections, our values shape every interaction and decision we make. They guide how we serve our clients, support our teams, and build connections that matter. Rooted in empathy and innovation, our values ensure that every service we provide fosters trust, excellence, and lasting relationships.

Empathy First

Empathy First

Every conversation is guided by care and understanding.
Every conversation is guided by care and understanding.

Integrity & Trust

Integrity & Trust

We value transparency, trust, and accountability.
We value transparency, trust, and accountability.

Innovation with Heart

Innovation with Heart

We harness AI to empower, not replace, human potential.
We harness AI to empower, not replace, human potential.

Empowered Teams

Empowered Teams

We invest in talent, nurturing growth and excellence.
We invest in talent, nurturing growth and excellence.

Refinement

Refinement

We’re always refining our processes to deliver better results.
We’re always refining our processes to deliver better results.

Customer Success

Customer Success

We align with client goals to drive growth and satisfaction.
We align with client goals to drive growth and satisfaction.

Leadership with heart & vision

Leadership with heart & vision

With over 20 years of experience in BPO and remote work, Sheila Hidalgo leads B2C Connections with visionary leadership and an unwavering commitment to meaningful customer experiences. She is passionate about creating human-centric operations that foster deep connections—building satisfaction and loyalty for both customers and employees.
"Empathy is at the heart of every great customer experience. At B2C Connections, we combine technology and human connection to create meaningful interactions that resonate and build trust."
"Empathy is at the heart of every great customer experience. At B2C Connections, we combine technology and human connection to create meaningful interactions that resonate and build trust."
-S. Hidalgo (CEO)

What Our Clients Say

Real results, shared by businesses like yours.

What Our Clients Say

Real results, shared by businesses like yours.

Manuela Alzate

CEO
Legacy Life Insurance and Financial Services

"Working with B2C Connections has been a game-changer for Legacy Life. Their exceptional customer service, lead generator, and appointment-setting expertise have streamlined our operations and improved client satisfaction. They've made it easier for us to focus on what we do best, caring for our clients!"

Manuela Alzate

CEO
Legacy Life Insurance and Financial Services

"Working with B2C Connections has been a game-changer for Legacy Life. Their exceptional customer service, lead generator, and appointment-setting expertise have streamlined our operations and improved client satisfaction. They've made it easier for us to focus on what we do best, caring for our clients!"

Nora Herrera

CEO
Zona Legal LLC

Joining b2c connections has been a fantastic decision for Zona Legal. Their exceptional bilingual customer service support, diligent follow-ups, and effective lead generation have helped us connect with more clients and deliver our services seamlessly. Thanks to their professionalism and expertise, we’ve been able to reach 80% more clients than in previous years, so we can focus on providing the best in tax consulting, business incorporation, and immigration services to South Florida.

Nora Herrera

CEO
Zona Legal LLC

Joining b2c connections has been a fantastic decision for Zona Legal. Their exceptional bilingual customer service support, diligent follow-ups, and effective lead generation have helped us connect with more clients and deliver our services seamlessly. Thanks to their professionalism and expertise, we’ve been able to reach 80% more clients than in previous years, so we can focus on providing the best in tax consulting, business incorporation, and immigration services to South Florida.

Mike Rivera

CEO
Homestead Fl

Working with b2c connections has been a transformative experience for Jasmet Services Inc. Thanks to their marketing team's efforts, our answering rate has significantly improved, and their dedicated follow-ups have built lasting relationships with our health insurance clients, ensuring they return year after year. From personalized birthday calls to addressing client needs promptly, b2c has helped us make every customer feel valued. Additionally, their skilled appointment setters and quality leads have driven remarkable growth in our life insurance portfolio. Their partnership has been invaluable to our success.

Mike Rivera

CEO
Homestead Fl

Working with b2c connections has been a transformative experience for Jasmet Services Inc. Thanks to their marketing team's efforts, our answering rate has significantly improved, and their dedicated follow-ups have built lasting relationships with our health insurance clients, ensuring they return year after year. From personalized birthday calls to addressing client needs promptly, b2c has helped us make every customer feel valued. Additionally, their skilled appointment setters and quality leads have driven remarkable growth in our life insurance portfolio. Their partnership has been invaluable to our success.

Luis Guerrero

CEO
Guerrero Insurance

B2C Connections has brought a new level of efficiency and professionalism to All Warehouse Supplies. Their seamless handling of customer service and intake ensures our clients always feel valued, while their innovative approach to social media has increased our visibility and engagement. With their support, we’ve been able to focus on delivering top-quality packaging, office, cleaning, and breakroom supplies to our customers with confidence.

Luis Guerrero

CEO
Guerrero Insurance

B2C Connections has brought a new level of efficiency and professionalism to All Warehouse Supplies. Their seamless handling of customer service and intake ensures our clients always feel valued, while their innovative approach to social media has increased our visibility and engagement. With their support, we’ve been able to focus on delivering top-quality packaging, office, cleaning, and breakroom supplies to our customers with confidence.

Ricardo Olavarrieta

CEO
Warehouse Instant Supplies

B2C Connections has brought a new level of efficiency and professionalism to All Warehouse Supplies. Their seamless handling of customer service and intake ensures our clients always feel valued, while their innovative approach to social media has increased our visibility and engagement. With their support, we’ve been able to focus on delivering top-quality packaging, office, cleaning, and breakroom supplies to our customers with confidence.

Ricardo Olavarrieta

CEO
Warehouse Instant Supplies

B2C Connections has brought a new level of efficiency and professionalism to All Warehouse Supplies. Their seamless handling of customer service and intake ensures our clients always feel valued, while their innovative approach to social media has increased our visibility and engagement. With their support, we’ve been able to focus on delivering top-quality packaging, office, cleaning, and breakroom supplies to our customers with confidence.

Goose Industria

Creative Ops
CreatiFind

"Collaborating with B2C Connections was a rewarding experience for us at CreatiFind. From the outset, their team clearly communicated their vision and trusted us to bring it to life. Their openness to fresh ideas and timely feedback allowed us to craft a brand and website that truly captures their core values. The entire process felt like a seamless partnership, with everyone working together toward the same goal. We’re proud to have played a part in their growth and look forward to future collaborations."

Goose Industria

Creative Ops
CreatiFind

"Collaborating with B2C Connections was a rewarding experience for us at CreatiFind. From the outset, their team clearly communicated their vision and trusted us to bring it to life. Their openness to fresh ideas and timely feedback allowed us to craft a brand and website that truly captures their core values. The entire process felt like a seamless partnership, with everyone working together toward the same goal. We’re proud to have played a part in their growth and look forward to future collaborations."

Felix Guerrero

CEO
Green Insurance

Connecting with B2C Connections has been a tremendous asset for Green Insurance. Their support in customer service and client intake has streamlined our operations, allowing us to focus on delivering comprehensive solutions like auto, personal, and business insurance, as well as additional services like notary, translations, and income tax filings. With B2C's expertise, we've improved client satisfaction and engagement, ensuring every customer interaction reflects the professionalism and care Green Insurance is known for.

Tamara Sanchez

CEO
Almira Therapy Solutions

"Partnering with B2C Connections for customer service and appointment setting has been a game-changer for Almira Therapy Solutions. Their team not only handles our client inquiries with professionalism and care but also ensures every appointment is scheduled seamlessly, creating a smooth and reliable experience for our clients. Their commitment to excellence has allowed us to focus more on delivering therapy services, knowing that our front-end operations are in expert hands. We've seen improved client satisfaction and efficiency, and I can't recommend their services enough!"

USA Online Cucuta

CEO
Katherine Mendoza

B2C Connections has been the most important partnership for USA Online Cucuta. Their support with social media content, marketing, and customer service has helped us reach a wider audience and better serve our customers from the entire Colombia. Some of the content they've created has performed exceptionally well, even reaching over 1 million views on Instagram and TikTok. Their expertise and professionalism have made a positive impact on our business.

Schedule a Free Consultation

Schedule a Free Consultation

Discover how B2C Connections can transform your customer interactions with tailored solutions that prioritize human connection. Let’s create a strategy that works for your business—schedule your free consultation today.

Discover how B2C Connections can transform your customer interactions with tailored solutions that prioritize human connection. Let’s create a strategy that works for your business—schedule your free consultation today.

Discover how B2C Connections can transform your customer interactions with tailored solutions that prioritize human connection. Let’s create a strategy that works for your business—schedule your free consultation today.

Frequently asked questions

What industries does B2C Connections serve?

What industries does B2C Connections serve?

What industries does B2C Connections serve?

How is B2C Connections different from other outsourcing providers?

How is B2C Connections different from other outsourcing providers?

How is B2C Connections different from other outsourcing providers?

What’s the difference between Remote Talent and In-Center Talent?

What’s the difference between Remote Talent and In-Center Talent?

What’s the difference between Remote Talent and In-Center Talent?

Can I scale my team during peak seasons or special promotions?

Can I scale my team during peak seasons or special promotions?

Can I scale my team during peak seasons or special promotions?

52 N Fairground St NE, Unit 100 Ste 2, Marietta, GA, 30060, USA
info@b2cconnections.com
+1 (305) 281-1585

© 2024 B2C Connections, All rights reserved.

52 N Fairground St NE, Unit 100 Ste 2, Marietta, GA, 30060, USA
info@b2cconnections.com
+1 (305) 281-1585

© 2024 B2C Connections, All rights reserved.